contractual slas jobs in Dubai

A leading insurance service provider in Dubai is seeking an After Sales Support - Team Lead to manage the after-sales support team. You will be responsible for planning activities, ensuring compliance with contractual terms, and achieving service level agreements. The ideal candidate has a Bachelor's Degree, at least 2 years of relevant experience, and proficiency in MS Office. This full-time...

UMO is a stealth-mode FinTech venture aiming to evolve the way people experience money by building a unified, AI-powered, yet deeply human modern money platform across fiat, crypto, and investments—subject to regulatory approvals. The platform is being designed to break down traditional barriers to money across access, assets, and experience, enabling simpler, more adaptive ways for people to...

The Senior Technical Manager IT Operations is a pivotal role within our organization, tasked with overseeing and managing all aspects of our IT operations department (NOC). This position requires a strategic and experienced professional who can lead a diverse team, ensure the seamless operation of IT services, and drive continuous improvement initiatives to support the organization’s goals and...

Group Services is Dubai Holding’s shared business services arm that provides consolidated business solutions in procurement, finance and human capital across the Group. With a commitment to talent, digital innovation and continuous improvement, it delivers best-in-class service, enhancing the Group's overall performance. Group Services is dedicated to transforming operations, elevating service...

Job Summary The Handover Property Manager (CRM) is responsible for managing the end-to-end property handover journey from contractor completion through developer acceptance, client handover, and throughout the Defects Liability Period (DLP). The role sits within the CRM function and focuses on delivering a smooth, transparent, and high-quality customer experience while coordinating closely with...

Kaizen Asset Management is seeking an experienced Project Manager to lead and deliver real estate, facilities, and infrastructure projects across our managed communities. The role requires strong technical, commercial, and stakeholder management skills to ensure projects are delivered on time, within budget, and in line with regulatory and client requirements. Key Responsibilities - Plan,...

The Service Delivery Manager will play a leading role in the delivery of services including ownership and management of activities through to the desired business outcomes. Here are how your day-to-day responsibilities of the role will look like, but are not limited to: THE RESPONSIBILITIES - Understand contractual obligations and ensure delivery of services to an agreed service description...

As a leading brand in call center industry, Concentrix designs and manages human-centric customer experiences in today’s digital world. With over 400,000 employees across 60 countries, Concentrix continues to make a significant impact in customer service management and experience globally. Basic Description The Associate Director – Service Delivery is responsible for leading multi-site or...

The Senior Service Delivery Manager (SDM) is responsible for ensuring high-quality IT managed services delivery to clients while maintaining SLAs, improving operational efficiency, and driving customer satisfaction. This role involves managing a team of service professionals, optimizing IT service operations, and fostering strong client relationships to ensure the smooth execution of IT managed...

We're Hiring! Executive Assistant – Bartawi General Contracting Location: AlQouz industrial area 2- Dubai Responsibilities - Set company-wide document control policy, numbering systems, metadata, and filing taxonomy. - Line-manage and mentor project Document Controllers; conduct training, audits, and performance reviews. - Establish and monitor SLAs for submittals, RFIs, drawings, MIR/IR/NCR,...

Overview About This Opportunity: Accountable for end-to-end service delivery, service performance, and continuous improvement across multiple IT service lines, ensuring contractual compliance, service stability, operational efficiency, and customer satisfaction, in alignment with Ericsson Managed Services standards. What You Will Do - Accountable for 24x7 service delivery across IT Landscape...

Company Overview For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art...

Client Application Engineer- Health Information Systems page is loaded## Client Application Engineer- Health Information Systemsremote type: Hybridlocations: AE, Dubaitime type: Full timeposted on: Posted Yesterdayjob requisition id: R01126164Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and...

Job Purpose To drive strategic alignment, continuous improvement, and operational excellence in IT services by optimizing ITIL processes, ensuring compliance, and delivering exceptional value to stakeholders. Qualification Bachelor’s degree in computer science, Information Technology, or a related field. Certification - ITIL Expert or ITIL Master Certification (Must) - ISO 20000 (SMS)...

Role Overview We are seeking an experienced Technical Service Delivery Manager (Arabic-speaking) to lead and oversee the end-to-end delivery of IT Managed Services for a prestigious client in the UAE. The ideal candidate must bring a strong technical foundation across Infrastructure Security Service Desk and ITSM combined with excellent client relationship management skills bilingual fluency in...

About Dubai Holding Group Services Group Services is Dubai Holding’s shared business services arm that provides consolidated business solutions in procurement, finance and human capital across the Group. With a commitment to talent, digital innovation and continuous improvement, it delivers best-in-class service, enhancing the Group's overall performance. Group Services is dedicated to...

A leading insurance service provider in Dubai is seeking an After Sales Support - Team Lead to manage the after-sales support team. You will be responsible for planning activities, ensuring compliance with contractual terms, and achieving service level agreements. The ideal candidate has a Bachelor's Degree, at least 2 years of relevant experience, and proficiency in MS Office. This full-time...

Company Description Actively engaged in multi‑asset class investment activities across various geographies, carried out by a highly qualified and experienced in‑house team of investment professionals using an ‘Asset Allocation Matrix’ to realize risk‑adjusted returns on invested capital over a long‑term period. Investment activities include direct investments in startups, taking stakes in...

JOB TITLE: Technical Manager - Operations JOB PURPOSE: Technical Manager – Emaar Operations QUALIFICATION: Graduate CERTIFICATIONS: Certifications such as Microsoft Certified: Azure Administrator, CCNA/CCNP, or ITIL are a plus. EXPERIENCE: 10+ years of IT experience Strong expertise in: - Microsoft 365 administration - Cloud platforms (Azure, OCI) - Network design and...

Experience At least 8-10 years of experience in IT Service Management within large organizations, with a proven track record of managing and improving ITIL processes. Qualification Bachelor’s degree in computer science, Information Technology, or related field. Certification - ITIL Expert or ITIL Master Certification - ISO 20000 (SMS) Certification Responsibilities TIL Process Design &...