full time slas jobs in Abu Dhabi

A leading firm in the UAE is seeking a dedicated Service Desk Engineer to ensure timely incident resolution and provide solution-based support for technical requests. The ideal candidate should possess a Bachelor's degree in Computer Science or related field and have 3-5 years of IT service or technical support experience. Familiarity with ITIL principles and ITSM tools is essential. This...

Overview JOB PURPOSE: To deliver a high quality comprehensive and consistent approach to dealing with complaints and dissatisfied customers across the Group. - To proactively contribute to identifying continuous improvement initiatives developing business intelligence to identify changes and solutions which improve the resolution of complaints across the Group on a day-to-day basis for our...

Role summary Build robust, scalable data pipelines and platforms that deliver clean, reliable, and timely data for analytics and AI. Key responsibilities - Design ELT or ETL pipelines and orchestrate with Airflow or Prefect. - Model data for analytics, implement CDC, and manage schemas. - Add data quality tests, lineage, and cataloging. - Tune warehouses for performance and cost. - Secure data...

The Financial Crime Operations function is part of the credit administration team and provides second line Fraud Risk oversight for the firm’s front office and support / control functions. Responsibilities Leading and establishing a team of Fraud alert Analysts operating on a 24*7 basis. Documenting and implementing appropriate SOPs and SLAs with various stakeholders. Ensuring effective day to...

Overview The Senior Manager Rotable Management is responsible for managing the end-to-end repair lifecycle and overall pool support of rotable components to ensure operational readiness, cost efficiency, and compliance with technical and reliability standards. This role focuses on optimizing repair turnaround times (TAT), improving vendor performance, enhancing repair processes, maximizing the...

Ensure that work activities are in line with Bank’s Standard Operating Procedure (SOP’s). Proofing and Reconciliation General Ledger accounts Settlement of Corporate Card Auditing/Settlement of Staff Reimbursements Verify invoices as Level 1 approver Coordination with Internal & External stakeholders Preparation of MIS Contribute to continuous Process improvement Any other activities as...

Join to apply for the Senior Fashion Consultant - Maison Margiela, Abu Dhabi role at Chalhoub Group. On behalf of OTB, we are seeking a highly motivated and experienced Fashion Consultant who will be responsible for leading our new Maison Margiela store in Mall of the Emirates, Dubai. Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating...

End User or Desktop Support Lead role at Intertec Systems Skills: End User Support, Windows Troubleshooting, Active Directory, Team Leadership, ITIL Processes, Ticketing Systems, Network Troubleshooting, Remote Desktop Support Job Purpose: Responsible for providing Tier II desktop support service, serving as an expert in troubleshooting complex issues, and providing technical development and...

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever‑changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software...

Overview Job Purpose: The position is focused on the below areas for FAB ADGM locations: 1) To support FAB ADGM SEO office on finalising and implementing the FAB ADGM strategy (3-5 years Business plan). 2) Implement and monitor Governance; and 3) Support Business Management activities / initiatives for FAB ADGM. In addition to that, work alongside the teams in all business management...

Overview Accountable for end-to-end service delivery, service performance, and continuous improvement across multiple IT service lines, ensuring contractual compliance, service stability, operational efficiency, and customer satisfaction, in alignment with Ericsson Managed Services standards. Responsibilities - Accountable for 24x7 service delivery across IT Landscape (OSS/BSS) in line with...

JOB PURPOSE To support Relationship Management Teams by providing operational services and support to their clientele allowing them to focus on business growth and building new relationships for the bank. KEY ACCOUNTABILITIES - Follow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. -...

AVP-International- KYC Outsourcing Hub (Emiratized Role) - Full-time - Sub Division: Credit - Administration - Division: GCOO First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local...

JOB PURPOSE: To provide expertise advice support and leadership to assist the implementation of FAB framework which ensures in efficient low risk way. This includes the provision of an effective and proactive operation and service performance review and assurance function aligned to regulatory standards. Develop & manage Wholesale/Investment Banking /Business banking in compliance with FAB...

JOB PURPOSE: Head of Service Corporate Finance KEY ACCOUNTABILITIES: Generic Accountability As Head of Service you will be responsible in building trust & relationship with business and jointly define and own the Technology roadmap and execution of critical banking services. Under this role you will cover front-to-back ownership of platforms supporting Lending Equity Capital Markets (ECM) and...

JOB PURPOSE: This role is primarily responsible to 1) Process Trade Finance related applications / documents as per the laid down procedures and meet service standard. 2) Investigate records / files in order to establish or clarify facts required to progress queries raised internally and externally 3) To undertake specialised technical duties/assignments related to Trade Finance. KEY...

JOB PURPOSE: The purpose of the job is to prepare review and provide appropriate recommendation of credit facilities for a portfolio of CIB Abu Dhabi clients. The role also entails compliance with all credit policies and guidelines. KEY ACCOUNTABILITIES: Generic Accountability - Guide a team of analyst to ensure robust credit analysis is being conducted and appropriate approvals are obtained...

KEY ACCOUNTABILITIES Systems Processes & Procedures - Ensure that request for printing and dispatching Liability letters is done within SLA. - Responds promptly and directly to customer issues and questions over the email. - Ensures accuracy of information shared with customer and ensure that there is no unauthorized divulging of confidential information. - Follow all relevant departmental...

The role is responsible for managing of credit limits relating to credit facilities and guiding the team members in the daytoday transactions with respect to limit encoding & control. Further he/she is responsible for ensuring that the team complies with the approved terms and adheres to policies process and procedures of FAB Head office representative offices international branches and...

KEY ACCOUNTABILITIES - Ensure that request for printing and dispatching Liability letters is done within SLA. - Responds promptly and directly to customer issues and questions over the email. - Ensures accuracy of information shared with customer and ensure that there is no unauthorized divulging of confidential information. - Follow all relevant departmental policies processes standard...