slas jobs in Abu Dhabi
A leading firm in the UAE is seeking a dedicated Service Desk Engineer to ensure timely incident resolution and provide solution-based support for technical requests. The ideal candidate should possess a Bachelor's degree in Computer Science or related field and have 3-5 years of IT service or technical support experience. Familiarity with ITIL principles and ITSM tools is essential. This...
A leading financial institution in the Middle East is looking for a Team Leader in the Contact Centre in Abu Dhabi. You will manage a customer service team, ensuring that service level agreements are met while driving continuous improvement in customer experience. Ideal candidates must have a Bachelor's degree and at least 3 years of relevant experience, along with excellent communication skills...
Description Role: Customer Service Officer (Outsource) Location: Abu Dhabi Role Purpose 1. Attend tenants (private and from government entities) in order to facilitate in issuing new leases, renewing existing leases, termination of leases, issuance of Tawtheeq (Municipality) contracts. Attending tenants with their various kind of multiple requests and complaints etc. 2. Work according to...
As a Data Center Program Manager (DCPM) for IT/Network and Compliance, you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives, and escalate issues to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This role offers an...
Overview About This Role Responsibilities - Support the Flight Simulator Training Devices and Cabin Crew Training Devices: Attend maintenance calls, device setup, conversions and demos, assist during SFTs / PVCs, perform snag clearance, etc. - Independently perform the Preventive Maintenance Tasks (PMTs) and Daily Readiness (DR) on the training devices and associated systems. Ensure that PMTs...
About the Team We are the core product team responsible for building the company’s fiat treasury and funds infrastructure. Our mission is to transform complex, multi-channel, multi-currency fund operations into standardized, automated, scalable system capabilities that power business growth in a safe, stable, and efficient way. We work closely with Business, Engineering, Finance, Risk, and...
JOB PURPOSE: To support Relationship Management Teams by providing operational services and support to their clientele allowing them to focus on business growth and building new relationships for the bank. KEY ACCOUNTABILITIES: - Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent...
Business Money Laundering Control Manager (BMLCM) – 24514 Some Careers Grow Faster Than Others. If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Business Money Laundering Control Manager (BMLCM) and Risk for RBWM Branch Network role requires proactive assistance to the management in identifying and...
Overview The Head of Concierge is a dynamic leadership role responsible for overseeing customer service operations, ensuring world-class service delivery across omnichannel engagement platforms for both internal and external clients. This role is pivotal in driving exceptional guest experiences, optimizing operational efficiency, and contributing to revenue growth. The ideal candidate will be a...
Overview As a responsible Senior Service Engineer, you are to carry out the execution of SLA Programs, Retrofit Upgradations, Extensions and Modifications of Control and Protection systems for assignments classified as medium or high complexity. Manage completion of all site activities efficiently, cost-effectively, and in accordance with contract specifications, quality standards, and safety...
Job Title: Delivery Lead - Digital Transformation (Contract Based) Location: Abu Dhabi, UAE Department: Digital Transformation Reports To: VP Digital & IT Company: EDGE Group (edgegroup.ae) Role Overview As Delivery Lead – Digital Transformation, you will play a critical role in driving the rollout of standardized digital processes and solutions across more than thirty business entities...
Overview Company Description In a changing and evolving world, challenges are ever more unique and complex. Nagarro helps to transform, adapt, and build new ways into the future through a forward-thinking, agile, and caring mindset. Today, we are 18,000+ experts across 37+ countries, forming a Nation of Nagarrians, ready to help our customers succeed. The nature of IT & digital product...
Overview Role Summary The Customer Service Team Lead (TL) is responsible for frontline execution, people management, and real-time service delivery across voice and digital support channels. The TL ensures agents meet performance, quality, and compliance standards while maintaining queue health and customer experience consistency. This is a hands-on floor leadership role, focused on daily...
Some careers grow faster than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Financial Crime Compliance aligns current activities within Global Risk and helps to build these into a more integrated framework, which enables HSBC to manage financial crime risk more effectively. It builds stronger controls to improve the way...
Overview Synopsis. The Senior Manager Rotable Management is responsible for managing the end-to-end repair lifecycle and overall pool support of rotable components to ensure operational readiness, cost efficiency, and compliance with technical and reliability standards. This role focuses on optimizing repair turnaround times (TAT), improving vendor performance, enhancing repair processes,...
A leading financial institution in the UAE is seeking a Team Leader to supervise a customer service team providing 24/7 support. The ideal candidate will have a Bachelor's degree and at least 3 years of experience in customer service. Responsibilities include staff coaching, performance management, and ensuring adherence to service level agreements (SLA). Excellent communication skills in English...
A leading financial institution in the Middle East is looking for a Team Leader in the Contact Centre in Abu Dhabi. You will manage a customer service team, ensuring that service level agreements are met while driving continuous improvement in customer experience. Ideal candidates must have a Bachelor's degree and at least 3 years of relevant experience, along with excellent communication skills...
Description Key Responsibilities - Lead and manage the team to ensure timely and accurate processing of financing documentation are met before disbursement and endorse file submission for disbursal. - Monitor daily operations of files/closing documents issuance of Security Cheques/ Letter Heads/ Settlement Requests obtain related approvals whenever needed etc allocate workload and track...
Overview The Financial Crime Operations function is part of the credit administration team and provides second line Fraud Risk oversight for the firm’s front office and support / control functions. Responsibilities - The role of the VP Fraud Monitoring entails leading and establishing a team of Fraud alert Analysts operating on a 24/7 basis. - The incumbent will be responsible to document and...
JOB PURPOSE To support Relationship Management Teams by providing operational services and support to their clientele allowing them to focus on business growth and building new relationships for the bank. KEY ACCOUNTABILITIES - Follow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. -...