Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic) A3malouna.com on behalf of: Concentrix United Arab Emirates Job Title: Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic) Job Description The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring...
JOB PURPOSE: Responsible for handling a team of CSRs providing 24/7 customer support to existing customers and new prospects. Monitor adherence to SLA standards and ensure customer satisfaction by focusing on productivity, customer service, and upselling. Provide intensive coaching to new staff on products and systems, develop existing CSRs, mentor staff, and offer coaching and motivational...
Contact Center Operations Excellence Lead - Operations - Al Qouz - Experienced - Full-time - ID: 101475 Description Job Purpose: The Contact Center Operations Excellence Lead will drive operational efficiency across the contact centre by overseeing workforce management, service designs, backend processes, and governance. This role is crucial for ensuring that all systems, workflows, and...
Join to apply for the Trainer - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Continue with Google Continue with Google Join to apply for the Trainer - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Job Title: Trainer - Contact Center ( Bilingual - English/ Arabic ) Job Description The Trainer I is responsible for delivering client focused training to...
Job Description As a Contact Centre Team Leader, you’ll lead, motivate, and support a team of 15+ contact center advisors, ensuring that excellent customer service and support are delivered. You will coach, support, and develop your team, build their abilities, and drive continuous improvement through the adoption of best practices. Essential Functions / Core Responsibilities - Manage daily...
Trainer/ Quality Analyst - Contact Center (Bilingual - English/ Arabic) Join to apply for the Trainer/ Quality Analyst - Contact Center (Bilingual - English/ Arabic) role at Concentrix Trust & Safety. This role involves delivering client-focused training to new hires, updating training materials, and mentoring trainers. The Trainer I will be responsible for ensuring workforce readiness and...
We are looking for a consultant who is an experienced developer within Customer Relationship Management (CRM) with hands-on experience in Dynamics/Microsoft platform, focusing on designing, developing, and maintaining scalable CRM solutions. About Sirocco: Sirocco is one of Sweden's oldest management consulting firms specializing in CRM. We provide tailored solutions to meet unique business...
Job Title: Team Leader - Contact Center Job Description As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement through...
Assistant Manager, Omnichannel and Contact Centre Automation Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank...
Senior Officer - Contact Centre - Customer Care Unit - Full-time - Division: Consumer Banking Group - UAE Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent and your success is...
Date Posted: Posted 2 hours ago-Location: Abu Dhabi-Job Title: Scrum Master-Contact Center Technology-Salary: £15000 - £18000Key Responsibilitiesand Activities:Manage each project’s scope and timelineCoordinate sprints, daily stand-ups, planning, execution, and retrospective meetingsResponsible for resources capacity allocations and managementCoach team members on Agile...
Preferd languages:Japan Job title: Contact Center Executive Job location: Dubai Job type: Full time, Permanent Start date: Immediate Responsibilities: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients...
JOB PURPOSE: Responsible for managing a team of CSRs providing 24/7 customer support to existing customers and new prospects. Monitor adherence to SLA and display right standards of customer satisfaction by focusing on CSR productivity through customer service and upselling. Provide intensive coaching to new staff on products and systems, develop existing CSRs, mentor staff, and offer coaching...
A3malouna.com on behalf of: Concentrix United Arab Emirates Job Title: Team Leader/Subject Matter Expert - Contact Center Job Description As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and...
Job Title: Team Leader/Subject Matter Expert - Contact Center Job Description As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous...
JOB PURPOSE:Responsible for handling a team of CSRs providing 24/7 customer support to existing customers and new prospects. Monitor adherence to SLA standards and ensure customer satisfaction by focusing on productivity, customer service, and upselling. Provide intensive coaching to new staff on products and systems, develop existing CSRs, mentor staff, and offer coaching and motivational...
Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic) Join to apply for the Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic) role at Concentrix Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic) Join to apply for the Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic) role at...
JOB PURPOSE:Responsible for managing a team of CSRs providing 24/7 customer support to existing customers and new prospects. Monitor adherence to SLA and display right standards of customer satisfaction by focusing on CSR productivity through customer service and upselling. Provide intensive coaching to new staff on products and systems, develop existing CSRs, mentor staff, and offer coaching and...
Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join to apply for the Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join to apply for the Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Job Title: Quality Analyst - Contact Center (...
Get AI-powered advice on this job and more exclusive features. Job Title: Team Leader - Contact Center Job Description As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team,...