A leading technology solutions provider in Abu Dhabi is looking for an experienced professional with over 12 years in Contact Center operations. The ideal candidate will possess a strong technical understanding of contact center systems and have experience with Dubai Government service standards. Responsibilities include developing service delivery standards and conducting internal audits. This...
A leading customer service firm in the United Arab Emirates is seeking an experienced Quality Analyst for their Contact Center. This role involves monitoring customer interactions across various channels, ensuring compliance with quality standards, and providing actionable feedback to advisors. The ideal candidate has over 2 years in a contact center, is bilingual in English and Arabic, and...
A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....
A recruitment agency seeks a Project Manager (Bilingual English & Arabic) in Dubai. The ideal candidate will have at least 15 years of experience managing complex projects in contact centre environments. Responsibilities include overseeing the unified contact centre project, managing stakeholder relationships, and ensuring best-in-class customer service. Candidates should have a Bachelor’s degree...
Customer Service Executive - Contact Center - UAE Nationals - First Abu Dhabi Bank - Abu Dhabi UAE Position Overview The Customer Service Executive role at First Abu Dhabi Bank in Abu Dhabi focuses on delivering high-quality customer support through inbound and outbound interactions while ensuring service excellence data confidentiality and full compliance with banking policies and regulatory...
Department Customer Operations Division Commercial Reports To Manager - WFM and RTM Job Purpose The Analyst - Real-Time Management monitors and manages live contact center operations to ensure service level targets are achieved across all lines of business LOBs sites and languages The role ensures smooth call routing performance optimization and effective coordination between du operations and...
A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....
Job Title Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer’s experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses, and compare it...
A leading customer service firm in the United Arab Emirates is seeking an experienced Quality Analyst for their Contact Center. This role involves monitoring customer interactions across various channels, ensuring compliance with quality standards, and providing actionable feedback to advisors. The ideal candidate has over 2 years in a contact center, is bilingual in English and Arabic, and...
Job Title Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer's experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses, and compare it...
Job Title Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer's experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses, and compare it...
Job Title Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer's experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses, and compare it...
Job Title Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer's experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses, and compare it...
Job Title Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer's experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses, and compare it...
Job Title Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer's experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses, and compare it...
A leading customer service firm in the United Arab Emirates is seeking an experienced Quality Analyst for their Contact Center. This role involves monitoring customer interactions across various channels, ensuring compliance with quality standards, and providing actionable feedback to advisors. The ideal candidate has over 2 years in a contact center, is bilingual in English and Arabic, and...
A leading customer service firm in the United Arab Emirates is seeking an experienced Quality Analyst for their Contact Center. This role involves monitoring customer interactions across various channels, ensuring compliance with quality standards, and providing actionable feedback to advisors. The ideal candidate has over 2 years in a contact center, is bilingual in English and Arabic, and...
A leading customer service firm in the United Arab Emirates is seeking an experienced Quality Analyst for their Contact Center. This role involves monitoring customer interactions across various channels, ensuring compliance with quality standards, and providing actionable feedback to advisors. The ideal candidate has over 2 years in a contact center, is bilingual in English and Arabic, and...
A leading customer service firm in the United Arab Emirates is seeking an experienced Quality Analyst for their Contact Center. This role involves monitoring customer interactions across various channels, ensuring compliance with quality standards, and providing actionable feedback to advisors. The ideal candidate has over 2 years in a contact center, is bilingual in English and Arabic, and...
A leading customer service firm in the United Arab Emirates is seeking an experienced Quality Analyst for their Contact Center. This role involves monitoring customer interactions across various channels, ensuring compliance with quality standards, and providing actionable feedback to advisors. The ideal candidate has over 2 years in a contact center, is bilingual in English and Arabic, and...