As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client / s. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice. ESSENTIAL...
A leading tech company is seeking a Lead Developer with over 8 years of software development experience for building Amazon Connect-based contact center solutions. The ideal candidate will possess strong expertise in AWS services, including Lambda and Lex, and have experience leading technical designs. This position offers a hybrid/remote work model in the UAE. Join us to enhance customer...
Quality Analyst – Contact Center (Emirati National) Full time | Talents of Endearment | United Arab Emirates Posted On 24/01/2026 Job Information Number of Positions 2 Technology Work Experience 2-3 years City Dubai State/Province Dubayy (Dubai) 337-1500 Job Description The Quality Analyst will be responsible for auditing and evaluating the "Elite Customer Service" team’s interactions....
A tech company in Dubai is seeking an experienced Technical Project Manager with expertise in Genesys to oversee complex contact center transformation initiatives. Responsibilities include managing project delivery, coordinating AWS integrations, and leading technical teams. The ideal candidate has proven experience in telecom environments, specifically with Genesys Cloud, and possesses strong...
A customer-focused organization in Dubai is seeking a Community Operations Manager to lead and enhance contact center operations. This role requires strong leadership skills and a commitment to delivering excellent customer experiences across various channels. Responsibilities include managing teams, setting strategies, and driving improvements in service quality. The ideal candidate will ensure...
An established industry player is seeking a skilled Contact Center Supervisor to lead a dynamic team focused on community management. This exciting role involves overseeing operations, ensuring high service quality, and engaging with residents effectively. The ideal candidate will possess strong leadership and communication skills, with a proven track record in customer service. Join a vibrant...
A leading facilities management company based in Dubai is seeking a Contact Center Supervisor to oversee daily operations and ensure compliance with service level agreements. The ideal candidate has over 5 years of experience in a contact center or help desk environment, with a strong understanding of SLA monitoring and ticket management. A relevant Bachelor's degree or Diploma is required to...
Team Leader - Contact Center Abu Dhabi (Outsource Role) United Arab Emirates Job Description Role: Team Leader Role Purpose: To lead and manage a team of Call Center agents in delivering world class customer service as well as achieving the other KPIs set out by the Senior Management Team. Key Accountabilities of the role - Operational readiness: Manage and lead a team of Call Center Agents...
A leading banking institution in Abu Dhabi is seeking a Contact Center Agent to manage inbound and outbound calls, ensuring compliance with established procedures. The ideal candidate will be bilingual in Arabic and English, skilled in customer interaction, with a strong commitment to meeting sales targets. This role requires working shifts, and the ability to handle customer queries with...
Overview We are seeking a highly skilled and motivated Product Specialist based in Dubai to join our local team. This individual will collaborate closely with the local team on ground in GCC, and remotely with our Global Teams based out of Mexico to enhance contact center flows through advanced automation and AI-driven solutions. The ideal candidate should possess a strong background in Customer...
Company Description FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our...
About the Role: On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management. The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement. This is a fantastic opportunity to join a...
A leading customer service company in Abu Dhabi is looking for a Contact Center Specialist. This entry-level, full-time role focuses on delivering outstanding customer service and support. The ideal candidate will possess excellent communication skills and have a strong customer-oriented approach. Opportunities for professional growth, comprehensive training, and a collaborative work environment...
Job Title Section Manager Regional Customer Contact Center Department: Customer Excellence (CQ) Function: Section Manager RCCC Legal Entity: NMEF Location: Dubai UAE Level: EVP - 7 Direct Manager: DGM - Customer Quality Managers: Manager DGM - Customer Quality Functional Reporting: GM Customer Excellence Mission & Main Objectives - Supervise outsourced team of Regional Customer Contact...
A leading banking institution in the UAE is seeking a Workforce Management & Operations Manager to oversee the MIS Team and manage the performance of contact center operations. This critical role includes ensuring optimal scheduling, conducting coaching sessions, and improving call center efficiency through data analysis and collaboration with various stakeholders. Ideal candidates will have...
| | || --- | --- || Location | Abu Dhabi Emirate, United Arab Emirates || Qualifications | None / No Formal Education || Experience | No Experience / Fresh |## Job OverviewMiral Destinations is seeking a Contact Center Specialist. This entry-level, full-time position in Abu Dhabi, United Arab Emirates, focuses on providing excellent customer service and support.## Company OverviewMiral...
Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join to apply for the Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Essential Functions / Core Responsibilities - Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. - Reports results of evaluations to appropriate...
A leading technology company in Dubai is seeking an experienced IT Support / System Administrator to oversee system administration for Edge Devices, PBX, and network support across local offices. The successful candidate will have a Bachelor's degree and 3+ years of experience in IT support, with expertise in Cloud solutions and contact center environments. You will play a pivotal role in...
A leading tech company in Dubai seeks a skilled Product Specialist to enhance contact center operations through AI-driven solutions. Responsibilities include developing product strategies, improving customer experiences, and collaborating on automation implementation. Ideal candidates will have a Bachelor's degree in Computer Science, at least 3 years of product management experience, and fluency...
Description Role: Contact Center Solutions Senior Technical Analyst (Outsource) Location: Abu Dhabi Role Purpose: This role covers an IT team leader position to support the digital channels: Contact Center IVR Genie Dialer Chatbanking Data Voice Recording ITM Digital Connect Video Recording WFM SMS banking and UBPS. Reporting to Manager of Digital Channels Platforms. His role ensures those...