slas jobs in Emirate of Abu Dhabi
A leading firm in the UAE is seeking a dedicated Service Desk Engineer to ensure timely incident resolution and provide solution-based support for technical requests. The ideal candidate should possess a Bachelor's degree in Computer Science or related field and have 3-5 years of IT service or technical support experience. Familiarity with ITIL principles and ITSM tools is essential. This...
A leading financial institution in the Middle East is looking for a Team Leader in the Contact Centre in Abu Dhabi. You will manage a customer service team, ensuring that service level agreements are met while driving continuous improvement in customer experience. Ideal candidates must have a Bachelor's degree and at least 3 years of relevant experience, along with excellent communication skills...
Overview Job Area: Engineering Group, Engineering Group > Software Applications Engineering. Company: Qualcomm Engineering FZ LLC. General Summary / About the Role: We have validated solutions in-market and now need to industrialize them: codify best practices, define deployment blueprints, optimize total cost of ownership (TCO), and scale delivery through System Integrators (SIs). As the...
Job Purpose To manage the facilities and operations within the assigned portfolio of assets/ buildings while implementing best supplier and customer relationship management, facilities management, building energy services management, maintenance, and contract management practices that improve the overall operational efficiency of managed assets, maintain high customer satisfaction, and help...
Overview Role: Operations Officer - Exports Location: Abu Dhabi Key Accountabilities - Exceptional delivery to ADIB’s valued internal/external customers, as per our set Standards and SLA/TAT with the business partners. - Make sure to extend support to ensure swift operations to our IBG countries as per agreed SLA/TAT with them. - Aim to achieve the overall objective of the institution with no...
INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches,...
Overview Location: Abu Dhabi, AE. This role is part of the Dubai Regional Office (DRO) covering Southern Africa to the Indian Subcontinent. We are looking for a Ports & Terminals (P&T) Procurement Manager to join our team in Dubai. You will be in charge of procurement and supplier relationship management for the assigned portfolio. Procurement Manager role within CMA CGM Group, a global leader...
Working Hours: 6 Hours (5 active work hours + 1 hour lunch break) Salary: AED 6000/- without NAFIS Responsibilities - Answer incoming calls on time and friendly manner. - Schedule orders as per the customer’s request. - Evaluate escalations and complaints of the callers and provide proper solutions. - Boost customer loyalty by offering a proper experience over the phone. Emails - Handle...
To support Relationship Management Teams by providing operational services and support to their clientele, allowing them to focus on business growth and building new relationships for the bank. Responsibilities Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner Demonstrate...
Momentum Corporate Services is a leading entertainment group based in Abu Dhabi, United Arab Emirates. Our portfolio includes mobile game development and publishing, virtual reality experiences, iGaming, esports management, and content platform services. We are dedicated to creating immersive and personalized entertainment experiences that push the boundaries of innovation in the industry. For...
About the Role Vice President- Client Integration Abu Dhabi, UAE The role of a Client Integration Vice President (VP) involves leading/overseeing client integrations, conversions and strategic projects. The Integration VP is responsible for the management of virtual project teams tasked with project managing client integrations/conversions, services delivery changes and sales support. The VP...
Job Purpose The Head of Information Technology is responsible for owning and executing the organization’s technology strategy across a multi-asset real estate services portfolio. The role provides leadership over enterprise infrastructure, cloud platforms, and core enterprise applications, ensuring secure, resilient, and scalable IT operations. The position supports business functions...
Global Digital Bank – ADGM Role Title - Head of Account Operations Reporting Line - Reports to the Chief Operating Officer (COO) Role Purpose The Head of Account Operations is responsible for the end-to-end operational ownership of the customer account lifecycle at a leading bank – ADGM. The role ensures that all account-related operational activities — whether system-driven,...
As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client / s. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice. ESSENTIAL...
Company Description MENA Procurement is a leading training and procurement consultancy firm specializing in procurement trainings and consultancy. As a digital Group Purchase Organization (GPO), MENA Procurement offers AI enabled procurement solutions with readily available catalogues. The organization helps leading companies in the region to establish and enhance their procurement functions,...
About the Role The Senior Manager – IT NOC is responsible for leading and governing 24/7 Network Operations Center functions to ensure high availability, stability, and performance of enterprise IT infrastructure and services. This role provides strategic direction, operational oversight, and senior stakeholder engagement, ensuring NOC operations are aligned with business objectives, service...
Job Purpose - Supports the Assistant Procurement Manager in delivering cost-effective and efficient procurement solutions across assigned projects and categories. - This position works closely with the end users to ensure that all products and services are ready and available in a timely manner for onsite delivery. - Collaborating with Khidmah’s third‐party Service Providers to support the...
A leading financial institution in the Middle East is looking for a Team Leader in the Contact Centre in Abu Dhabi. You will manage a customer service team, ensuring that service level agreements are met while driving continuous improvement in customer experience. Ideal candidates must have a Bachelor's degree and at least 3 years of relevant experience, along with excellent communication skills...
Team Supervision - Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy. - Provide on‑the‑job training and constructive feedback to the assigned team to support their overall development. - Promote the organisation’s values and ethics in...
Responsibilities - Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy. - Provide on-the-job training and constructive feedback to assigned team to support their overall development. - Promote the organisation’s values and ethics in all...