full time itil jobs in Emirate of Abu Dhabi

A leading recruitment firm is seeking a Service Delivery Manager to oversee customer service contracts and enhance relationships with clients. The ideal candidate will have over 7 years of experience in service delivery management, exceptional communication skills, and an ITIL certification. This position requires a strong focus on customer satisfaction and the ability to lead teams effectively....

A leading IT services firm in Abu Dhabi is seeking an End User or Desktop Support Lead to provide Tier II support and guide the Desktop Support Team. Candidates must have strong troubleshooting skills, experience with ticketing systems, and an ITIL certification. This full-time role requires technical expertise in desktop environments and team leadership abilities, fostering a productive work...

Benefits Company provided Visa Medical Insurance Annual paid vacation of 30 Calander days yearly Air ticket allowance end of benefits as per UAE practices The Incident Manager is responsible for managing the incident lifecycle to ensure that IT services are restored as quickly as possible after an interruption This role requires strong expertise in incident management processes coordination and...

Job Description Join our dynamic team as an IT Help Desk Support specialist, where you will be the first point of contact for internal technical issues. In this vital role, you will provide top-tier support to ensure seamless operational function across our organization's IT infrastructure. With your excellent problem-solving skills and technical expertise, you will assist users in...

A leading firm in the UAE is seeking a dedicated Service Desk Engineer to ensure timely incident resolution and provide solution-based support for technical requests. The ideal candidate should possess a Bachelor's degree in Computer Science or related field and have 3-5 years of IT service or technical support experience. Familiarity with ITIL principles and ITSM tools is essential. This...

JOB PURPOSE: The ITSM Problem Manager is responsible for leading the Problem Management process within First Abu Dhabi Banks IT organization. This role focuses on minimizing the impact of IT incidents by identifying root causes driving permanent solutions and preventing recurrence. The Problem Manager works across technical teams to ensure effective resolution of problems adherence to ITSM best...

Location: Abu Dhabi, UAE 100% ONSITE Fulltime Industry: Automotive / Motor Vehicle manufacturing Main Goals and Objectives The IT Business Partner (ITBP) serves as the strategic interface between the IT department and business units within the organization. This role is responsible for understanding the business needs, shaping IT strategy, and ensuring that IT services and solutions align...

- Location: Abu Dhabi UAE - Employment: Full Time - Industry: AI and IT Company - Sector: Government Entity - Contract: 1 year extendable - Experience: 79 Years Role Overview Owns release planning coordination and quality assurance across multiple enterprise projects. Key Responsibilities - Manage enterprise release calendars - Define release strategies and rollout...

Abu Dhabi, United Arab Emirates | Posted on 03/04/2025 We are seeking a highly skilled and motivated Systems Engineer with expertise in Windows Server, Microsoft Exchange, VMware virtualization, and Citrix technologies. The ideal candidate will be responsible for designing, implementing, and maintaining the organization's IT infrastructure, ensuring system availability, performance, and...

Role Overview The IT Manager will lead the strategic planning implementation and maintenance of ERP solutions networking infrastructure and server management for the Royal Family of Abu Dhabi. This role requires exceptional leadership and a proven track record particularly with ERP systems like Microsoft Dynamics AX to ensure robust and efficient IT operations. Key Responsibilities - Lead the...

IT Project Manager – ICT Core Infrastructure, Active Components & Security Employment Type: Full-time Reporting To: Head of Operations / COO Role Overview NationLabs is seeking an IT Project Manager to lead ICT Core Infrastructure, Active Network Components, and Security Projects across enterprise and government environments. The role requires strong experience in delivering secure-by-design...

Overview This is a permanent ServiceNow Architect opportunity to work with a leading tech company based in the Al Maryah Island area (Abu Dhabi, UAE). Role and Location The ServiceNow Architect is full-time on site in the Abu Dhabi offices. Relocation support from the UK is available. Salary The ServiceNow Architect position is paying 55k AED/month which is around £130k/year tax...

KEY ACCOUNTABILITIES Generic Accountability - Implements functionality as per business and technical design specification provides correct estimation of implementation efforts - Works at the component level and responsible to build test and automate on a component level - Creates / reviews technical or design brief/specification documents JOB CONTEXT Specific Accountability - Works across...

Overview Accountable for end-to-end service delivery, service performance, and continuous improvement across multiple IT service lines, ensuring contractual compliance, service stability, operational efficiency, and customer satisfaction, in alignment with Ericsson Managed Services standards. Responsibilities - Accountable for 24x7 service delivery across IT Landscape (OSS/BSS) in line with...

The Service Desk Engineers primary responsibility is to ensure the timely resolution of incidents and service requests that are raised by users or monitoring systems. They are responsible for handling all Level 1 support requests routing Level 2/3 requests to the appropriate departments ensuring that service levels are maintained and that business deadlines are met. Your responsibilities as a...

A technology-based company in Abu Dhabi is seeking an IT Business Partner (ITBP) to act as a strategic interface between IT and business units. Responsibilities include aligning IT services with business goals, managing relationships with stakeholders, and ensuring technology supports growth. Candidates should have over 5 years of IT experience, strong communication skills, and familiarity with...

- Location: Abu Dhabi, UAE - Employment: Full Time - Industry: AI and IT Company - Sector: Government Entity - Contract: 1 year – extendable - Experience: 5–7 Years Role Overview Manages high-priority and major incidents to restore service quickly and minimize business impact. Key Responsibilities - Coordinate L1/L2/L3 teams and vendors - Manage incident SLAs and aging...

A leading recruitment firm is seeking a Service Delivery Manager to oversee customer service contracts and enhance relationships with clients. The ideal candidate will have over 7 years of experience in service delivery management, exceptional communication skills, and an ITIL certification. This position requires a strong focus on customer satisfaction and the ability to lead teams effectively....

A leading IT services firm in Abu Dhabi is seeking an End User or Desktop Support Lead to provide Tier II support and guide the Desktop Support Team. Candidates must have strong troubleshooting skills, experience with ticketing systems, and an ITIL certification. This full-time role requires technical expertise in desktop environments and team leadership abilities, fostering a productive work...

Our clients Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsofts Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line....