As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client / s. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice. ESSENTIAL...
Synopsis Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. The Manager Guest Relations has overall responsibility for the Guest Relations and Baggage Claims teams. A key role in the Customer Care Leadership...
Job Title: Project Manager – Visa Application Services (VAS) Location: UAE Company: VAS Employment Type: Full-Time Role Overview VAS is seeking an experienced Project Manager – Visa Application Services (VAS) to lead the planning and delivery of end-to-end projects related to the setup, transition, and operation of Visa Application Centres (VACs) globally. Based in the UAE, this role will...
Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. The Manager Guest Relations has overall responsibility for the Guest Relations and Baggage Claims teams. A key role in the Customer Care Leadership team, the...
Program Overview The NYU Abu Dhabi Summer Academy is an 18month university preparation program designed to enhance the academic profiles of highly motivated Emirati high school students. The program features intensive instruction in Leadership and Public Speaking Critical Thinking and Writing Mathematical Reasoning for the Sciences College Readiness and Success and IELTS Preparation over the...
Job Family: Management Consulting Travel Required: Up to 25 Clearance Required: None Our Guidehouse Energy Providers practice is collaborating with leaders in energy and utility clients to successfully navigate the energy transition. We work across value chains creating decarbonisation strategies and help drive forward solutions like smart grids mobility demand response/flexibility energy...
Location: Abu Dhabi Abu Dhabi United Arab Emirates Job ID: R0114800 Date Posted: Company Name: HITACHI ENERGY SYSTEMS LLC Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No Job Description: The Opportunity Field Service Engineering work focuses on providing technical advice to customers including commissioning installing and testing products and...
Title: Senior Process Executive - Cash Management Job Summary - Handle delivery of CM related business processes and related services for all Business Units of IFFCO group. - Monitor self-performance based on established KPIs and SLAs. Roles & Responsibilities 1. Funds Management - Ensure transaction documentation is complete and consistent with procedure. - Prepare necessary documentation for...
Associate Director Delivery The Associate Director – Service Delivery is responsible for leading multi-site or multi-client operations within the organization and ensuring best-in-class service delivery. This role oversees service performance, client relationships, operational excellence, and achievement of contractual SLAs/ KPIs. The Associate Director acts as the strategic bridge between...
Title: Senior Process Executive - Cash ManagementJob Summary - Handle delivery of CM related business processes and related services for all Business Units of IFFCO group. - Monitor self-performance based on established KPIs and SLAs. Roles & Responsibilities1. Funds Management - Ensure transaction documentation is complete and consistent with procedure. - Prepare necessary documentation for...
Manager Guest Relations & Service Excellence Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. The Manager Guest Relations has overall responsibility for the Guest Relations and Baggage Claims teams. A key...
Synopsis At Etihad, delivering exceptional guest experiences is an integral part of who we are. The Head of Guest Support & Relationships plays a pivotal role in shaping how we recover service failures, manage guest feedback, and deliver compassionate, efficient support across every touchpoint. This leadership role oversees the strategic direction and operational delivery of our global Guest...
A leading company in customer management is seeking a Contact Centre Team Leader in Abu Dhabi. You will lead and support a team, ensuring exceptional service delivery. The role involves managing operations, team development, and maintaining client relationships, alongside driving performance metrics. Applicants should possess at least one year of customer service experience in a BPO setting and...
Synopsis Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. The Manager Guest Relations has overall responsibility for the Guest Relations and Baggage Claims teams. A key role in the Customer Care Leadership...
A leading BPO company in Abu Dhabi is seeking a Customer Service Supervisor to manage operations and drive team success. The ideal candidate should have at least 1 year of experience in customer service, be bilingual in English and Arabic, and possess strong leadership and communication skills. You'll be responsible for supervising staff, monitoring performance metrics, and ensuring exceptional...
Summary The Associate Director – Service Delivery is responsible for leading multi-site or multi-client operations within the organization and ensuring best-in-class service delivery. This role oversees service performance, client relationships, operational excellence, and achievement of contractual SLAs/ KPIs. The Associate Director acts as the strategic bridge between clients, internal...
A leading global service provider is seeking an Associate Director – Service Delivery to manage operations across multiple sites in the United Arab Emirates. This role is vital for ensuring high-quality service delivery, overseeing client relationships, and driving revenue growth. Candidates should have 10–15 years in BPO operations with significant leadership experience. The ideal individual...
Summary The Associate Director – Service Delivery is responsible for leading multi-site or multi-client operations within the organization and ensuring best-in-class service delivery. This role oversees service performance, client relationships, operational excellence, and achievement of contractual SLAs/ KPIs. The Associate Director acts as the strategic bridge between clients, internal...
A leading global service provider is seeking an Associate Director – Service Delivery to manage operations across multiple sites in the United Arab Emirates. This role is vital for ensuring high-quality service delivery, overseeing client relationships, and driving revenue growth. Candidates should have 10–15 years in BPO operations with significant leadership experience. The ideal individual...
A leading company in customer management is seeking a Contact Centre Team Leader in Abu Dhabi. You will lead and support a team, ensuring exceptional service delivery. The role involves managing operations, team development, and maintaining client relationships, alongside driving performance metrics. Applicants should possess at least one year of customer service experience in a BPO setting and...