Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. The Manager Guest Relations has overall responsibility for the Guest Relations and Baggage Claims teams. A key role in the Customer Care Leadership team, the...
Synopsis At Etihad, delivering exceptional guest experiences is an integral part of who we are. The Head of Guest Support & Relationships plays a pivotal role in shaping how we recover service failures, manage guest feedback, and deliver compassionate, efficient support across every touchpoint. This leadership role oversees the strategic direction and operational delivery of our global Guest...
Key Responsibilities - Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks. - Actively involved on client calls and ensuring that updates are timely communicated to the team. - Working with colleagues to effectively run the Contact Centre operation. - Interviewing and hiring...
Job Title: Project Manager – Visa Application Services (VAS) Location: UAE Company: VAS Employment Type: Full-Time Role Overview VAS is seeking an experienced Project Manager – Visa Application Services (VAS) to lead the planning and delivery of end-to-end projects related to the setup, transition, and operation of Visa Application Centres (VACs) globally. Based in the UAE, this role will...
Team Leader/Subject Matter Expert - Contact Center Job Description As a Contact Centre Team Leader, you'll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement...
A leading multinational organization located in the United Arab Emirates is seeking a Senior Process Executive - Cash Management. In this role, you will oversee key cash management processes, including funds management, cash forecasting, and petty cash management. You're expected to have a finance degree and at least 2 years of relevant experience in a BPO/Shared Service environment. Strong...
51,000 people. 49 countries. Over 120 office locations.- We’re not just engineers. We’re a global team of data scientists, consultants, construction workers and innovators all working to create a better tomorrow. Every day, we help customers in energy, chemicals and resources get one step closer to solving our planet’s toughest issues. Climate change. The energy transition. Digital...
Manager Spectrum Mgmt & Technology Regulatory Requirements (UAE National) United Arab Emirates Job Description Key Accountabilities: Spectrum management and regulatory requirements: - Setup and update periodically a whole technology spectrum dashboard. - Reflect spectrum bands for mobile access, WiFi, transport links, fees, and requests, considering all functions (Access, transport, WiFi,...
Job description Join a leading provider of ISO training solutions and other QHSE Training dedicated to helping organizations achieve excellence through internationally recognized standards We are seeking a motivated and results-driven Telesales Executive to join our dynamic sales team Key Responsibilities Conduct outbound calls to prospective clients to introduce ISO trainings and QHSE training...
A leading multinational organization located in the United Arab Emirates is seeking a Senior Process Executive - Cash Management. In this role, you will oversee key cash management processes, including funds management, cash forecasting, and petty cash management. You're expected to have a finance degree and at least 2 years of relevant experience in a BPO/Shared Service environment. Strong...
Manager Guest Relations & Service Excellence Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. The Manager Guest Relations has overall responsibility for the Guest Relations and Baggage Claims teams. A key...
Job Title Associate Director Account Management Job Description The Associate Director, Account Management leads and grows a portfolio of corporate global accounts. This Corporate Sales Professional actively engages with clients to sell new products, solutions, and services to existing clients across the retail, automotive, travel, healthcare, banking and finance, and hospitality industries....
A leading airline is seeking a Head of Guest Support & Relationships in Abu Dhabi. This pivotal leadership role involves shaping guest service recovery, overseeing global Guest Relations, and ensuring service excellence across all touchpoints. The ideal candidate will have over 12 years of experience in customer experience leadership, a strong understanding of BPO management, and a commitment to...
A leading BPO company in Abu Dhabi is seeking a Customer Service Supervisor to manage operations and drive team success. The ideal candidate should have at least 1 year of experience in customer service, be bilingual in English and Arabic, and possess strong leadership and communication skills. You'll be responsible for supervising staff, monitoring performance metrics, and ensuring exceptional...
Associate Director Delivery The Associate Director – Service Delivery is responsible for leading multi-site or multi-client operations within the organization and ensuring best-in-class service delivery. This role oversees service performance, client relationships, operational excellence, and achievement of contractual SLAs/ KPIs. The Associate Director acts as the strategic bridge between...
At Etihad, delivering exceptional guest experiences is an integral part of who we are. The Head of Guest Support & Relationships plays a pivotal role in shaping how we recover service failures, manage guest feedback, and deliver compassionate, efficient support across every touchpoint. This leadership role oversees the strategic direction and operational delivery of our global Guest Relations...
Key Responsibilities - Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks. - Actively involved on client calls and ensuring that updates are timely communicated to the team. - Working with colleagues to effectively run the Contact Centre operation. - Interviewing and hiring...
A leading airline in Abu Dhabi is seeking a Head of Guest Support & Relationships to oversee global guest relations operations. This role involves defining long-term strategies, leading performance improvements, and managing vendor partnerships. The ideal candidate must have at least 12 years in guest support or customer experience leadership, along with a strong background in BPO management and...
Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. The Manager Guest Relations has overall responsibility for the Guest Relations and Baggage Claims teams. A key role in the Customer Care Leadership team, the...
Manager Guest Relations & Service Excellence Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. The Manager Guest Relations has overall responsibility for the Guest Relations and Baggage Claims teams. A key...