A leading facilities management company based in Dubai is seeking a Contact Center Supervisor to oversee daily operations and ensure compliance with service level agreements. The ideal candidate has over 5 years of experience in a contact center or help desk environment, with a strong understanding of SLA monitoring and ticket management. A relevant Bachelor's degree or Diploma is required to...
JOB DESCRIPTION JOB TITLE: Service Desk Engineer JOB PURPOSE: L1 Support QUALIFICATION: Diploma in Technology, B.E/B. Tech or Equivalent CERTIFICATIONS: CompTIA A+ or CompTIA N+ or any certificate from Microsoft EXPERIENCE: 2+ years REPORTING TO: Service Delivery Manager RESPONSIBILITIES (INCLUDES ALL TASKS): - Responding to IT support tickets and inquiries via various channels, such as...
Dubai Holding’s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai’s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centres, mosques, schools,...
Overview About This Role Responsibilities - Support the Flight Simulator Training Devices and Cabin Crew Training Devices: Attend maintenance calls, device setup, conversions and demos, assist during SFTs / PVCs, perform snag clearance, etc. - Independently perform the Preventive Maintenance Tasks (PMTs) and Daily Readiness (DR) on the training devices and associated systems. Ensure that PMTs...
Call Center Agent – Emirati Fresh Graduate We are seeking customer-focused and professional Call Center Agents to join our banking team. The role is responsible for handling inbound and outbound calls, assisting customers with their banking needs, resolving queries, and ensuring excellent customer service while adhering to bank policies and compliance standards. Responsibilities - Handle...
Job Purpose Input & verifies the credit card bookings and static data maintenance in line with applicable policies and procedures relating to all aspects of credit cards. Act as a support function to the team and assist them in all responsibilities allocated on a daily basis. Where required, established process flows to facilitate card transactions and coordinates with the bank's branches and...
Who Are We ❓ We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B)...
Overview Job Purpose dnata is a global air and travel services provider connecting people with possibilities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is to deliver on the promises our customers make. We are guided by our vision to be the world’s most admired air and travel services provider, with core values: safety,...
The purpose of this position is to provide effective technical support to the maintenance team responsible for all aspects of Mechanical, electrical, Plumbing & LTE related engineering and maintenance works within the premises of KM Dubai Metro. MAIN RESPONSIBILITIES - Collaborate with the MEP Assistant auditor and perform Asset / contractor inspections for Mechanical, Electrical, Plumbing &...
The position requires total responsibility and decision making for maintaining the ATC electronic systems in an operational status and standards stipulated by ICAO and GCAA. Project management and overseeing integration, interfacing, installation, implementation, commissioning and operational handovers of projects. Ensuring continuous updating of procedures, staff certification, staff currency...
Responsibilities - Answer calls politely and respond to emails - Provide information about the company’s products or services and create interest in the offer - Identify customer inquiries, complaints, concerns, and overall needs - Research required information using available resources - Route calls to appropriate departments - Follow up with the customer whenever necessary - Identify and...
Operates in a customer-facing role where service quality, accuracy, and speed are critical to customer satisfaction and branch performance. Plays a key role in achieving the branch’s service KPIs through direct interaction with customers. Responsibilities Sales & Business Development Actively promote and cross-sell FAB asset and liability products to new and existing customers. Identify...
Select how often (in days) to receive an alert: The purpose of this position is to provide effective technical support to the maintenance team responsible for all aspects of Mechanical, electrical, Plumbing & LTE related engineering and maintenance works within the premises of KM Dubai Metro. Responsibilities - Collaborate with the MEP Assistant auditor and perform Asset / contractor...
Department: Customer Support Reports To: Customer Service Manager Employment Type: Full-time Job Summary The Customer Service Representative (CSR) is responsible for delivering a high-quality customer experience by handling customer inquiries, resolving issues efficiently, and ensuring customer satisfaction across all communication channels. The role requires strong communication skills,...
Overview JOB DESCRIPTION JOB TITLE: Service Desk Engineer JOB PURPOSE: L1 Support QUALIFICATION: Diploma in Technology B.E/B. Tech or Equivalent CERTIFICATIONS: CompTIA A or CompTIA N or any certificate from Microsoft EXPERIENCE: 2 years REPORTING TO: Service Delivery Manager Responsibilities - Responding to IT support tickets and inquiries via various channels such as email phone or...
Job Title HSE & QA Officer Business ENOC Lubricants -EISL Job Purpose To assume the responsibilities for delivery of advice and guidance on various environmental, health, safety, security in ELOMP and assigned EHSS projects within the Plant. Acts as a coordinator for all EHSS activities, Training and Development of ELOMP Staff, arranging internal and external audits and acts as the...
A leading facilities management company based in Dubai is seeking a Contact Center Supervisor to oversee daily operations and ensure compliance with service level agreements. The ideal candidate has over 5 years of experience in a contact center or help desk environment, with a strong understanding of SLA monitoring and ticket management. A relevant Bachelor's degree or Diploma is required to...
Who Are We Foodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our innovative products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS...
Job Purpose: To plan, lead and manage the establishment of a framework for the identification of risks, internal controls, and monitoring of the CBI’s IT performance metrics, to ensure compliance with the regulatory requirements whilst continuously striving to improve the CBI’s IT efficiency. Main Responsibilities and Accountabilities: Strategic Contribution - Ensure effective cascading of...
Who Are We❓ We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B)...