temporary contact center jobs in Dubai

A customer-focused organization in Dubai is seeking a Community Operations Manager to lead and enhance contact center operations. This role requires strong leadership skills and a commitment to delivering excellent customer experiences across various channels. Responsibilities include managing teams, setting strategies, and driving improvements in service quality. The ideal candidate will ensure...

An established industry player is seeking a skilled Contact Center Supervisor to lead a dynamic team focused on community management. This exciting role involves overseeing operations, ensuring high service quality, and engaging with residents effectively. The ideal candidate will possess strong leadership and communication skills, with a proven track record in customer service. Join a vibrant...

Overview We are seeking a highly skilled and motivated Product Specialist based in Dubai to join our local team. This individual will collaborate closely with the local team on ground in GCC, and remotely with our Global Teams based out of Mexico to enhance contact center flows through advanced automation and AI-driven solutions. The ideal candidate should possess a strong background in Customer...

About the Role: On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management. The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement. This is a fantastic opportunity to join a...

A tech company in Dubai is seeking an experienced Technical Project Manager with expertise in Genesys to oversee complex contact center transformation initiatives. Responsibilities include managing project delivery, coordinating AWS integrations, and leading technical teams. The ideal candidate has proven experience in telecom environments, specifically with Genesys Cloud, and possesses strong...

Job Title Section Manager Regional Customer Contact Center Department: Customer Excellence (CQ) Function: Section Manager RCCC Legal Entity: NMEF Location: Dubai UAE Level: EVP - 7 Direct Manager: DGM - Customer Quality Managers: Manager DGM - Customer Quality Functional Reporting: GM Customer Excellence Mission & Main Objectives - Supervise outsourced team of Regional Customer Contact...

Job Title:Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)Job DescriptionThe Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.## Essential Functions/Core Responsibilities• Analyze and maintain all Client...

Contact Center Supervisor | Facilities Management | Dubai Looking for a strong Contact Center / Call Center Supervisor with FM helpdesk experience to manage day-to-day contact center operations and ensure SLA compliance. #KeyRequirements: - 5+ years of experience in contact center / help desk environment, ideally within Facilities Management industry - Strong understanding of SLA monitoring,...

Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join to apply for the Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Essential Functions / Core Responsibilities - Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. - Reports results of evaluations to appropriate...

A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....

Operations Manager - Contact Center - Real Estate (Bilingual- English/ Arabic)Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as neededMaximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)Selecting, training, developing, and managing...

A leading airline company in Dubai is seeking a Resource Planning Coordinator to support resource planning and enhance operational efficiency across its global contact centre. The ideal candidate has over 4 years of resource planning experience, strong analytical abilities, and advanced skills in Genesys Contact Centre software and Excel. The role includes managing real-time operations and...

A recruitment agency seeks a Project Manager (Bilingual English & Arabic) in Dubai. The ideal candidate will have at least 15 years of experience managing complex projects in contact centre environments. Responsibilities include overseeing the unified contact centre project, managing stakeholder relationships, and ensuring best-in-class customer service. Candidates should have a Bachelor’s degree...

Contact Center Operations ManagerTeam Supervision Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.Provide on‑the‑job training and constructive feedback to assigned team to support their overall development.Promote the organisation’s...

A leading facilities management company based in Dubai is seeking a Contact Center Supervisor to oversee daily operations and ensure compliance with service level agreements. The ideal candidate has over 5 years of experience in a contact center or help desk environment, with a strong understanding of SLA monitoring and ticket management. A relevant Bachelor's degree or Diploma is required to...

Job TitleQuality Analyst - Contact Center ( Bilingual - English/ Arabic )Job DescriptionAs a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer’s experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses, and compare it against...

A leading airline in Dubai is seeking a Resource Coordinator to support the Mission Control Team. The role involves analyzing call trends to produce timely reports, recommending resource requirements, and enhancing customer service levels across contact centres. Candidates should have 4-5 years of resource planning experience and strong analytical and problem-solving skills. Attractive salary and...

A leading technology company in Dubai is seeking an experienced IT Support / System Administrator to oversee system administration for Edge Devices, PBX, and network support across local offices. The successful candidate will have a Bachelor's degree and 3+ years of experience in IT support, with expertise in Cloud solutions and contact center environments. You will play a pivotal role in...

A leading tech company in Dubai seeks a skilled Product Specialist to enhance contact center operations through AI-driven solutions. Responsibilities include developing product strategies, improving customer experiences, and collaborating on automation implementation. Ideal candidates will have a Bachelor's degree in Computer Science, at least 3 years of product management experience, and fluency...

Team Leader/Subject Matter Expert - Contact CenterJob DescriptionAs a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement...