quality analyst jobs in Dubai

The Quality Analyst will be responsible for auditing and evaluating the "Elite Customer Service" teams interactions. Your goal is to ensure that every phone call and digital interaction meets our high standards of professionalism accuracy and empathy. You will turn data into actionable insights to help the team improve. Key Roles & Responsibilities - Call Monitoring: Perform regular silent...

A leading e-commerce platform in Dubai is looking for a Language Data Analyst to join its Global Language Solutions team. The role focuses on providing in-market Arabic expertise to support automation and data quality. Responsibilities include monitoring machine translation quality and conducting analyses, while ensuring cultural relevance. The ideal candidate is a native Arabic speaker with a...

A leading property technology firm in Dubai is seeking an Operational Excellence Analyst to improve quality and performance in customer interactions. The ideal candidate has a Bachelor’s degree in a related field and 3-5 years of experience in Quality Assurance or Customer Service Operations. You will conduct assessments, implement quality scorecards, and utilize data analytics to drive...

A leading real estate technology firm in Dubai is seeking an Operational Excellence Analyst to drive service excellence across its customer support channels. The role involves defining service quality standards, analyzing performance trends, and improving customer satisfaction metrics. The ideal candidate has a Bachelor's degree in a relevant field and 2-4 years of experience in Quality Assurance...

A leading e-commerce company is seeking a Product Quality Analyst (L3) in Dubai. This role combines quality assurance testing with product analytics to enhance customer return experiences. You will execute test cases, analyze trends, create dashboards, and provide data-driven recommendations. The ideal candidate will embody leadership principles such as customer obsession and have strong...

A leading e-commerce company is seeking a Language Data Analyst to join its Global Language Solutions team in Dubai. This role involves monitoring MT quality, conducting data analysis, and collaborating with quality and engineering teams. The ideal candidate should be a native Arabic speaker with strong English skills and extensive experience in data analysis or computational linguistics. The...

A leading technology services provider is seeking a Data Analyst for their UAE operations. The role requires 5+ years of experience in data analysis, mapping, and documentation. Candidates should have expertise in Microsoft Excel and familiarity with BI/reporting tools like Power BI. Key responsibilities include reviewing data from multiple sources, developing data documentation, and working with...

Saxo Bank A/S is expanding its Financial Crime Prevention Quality Assurance Team throughout the MENA and Asia Pacific regions. To further strengthen the quality of client onboarding and renewal processes, the team is seeking candidates who will conduct Quality Assurance tests and inspections across offices located in Dubai, Singapore, and Japan.The selected candidates will be based in the Dubai...

QUALITY ASSURANCE /TEST ANALYST role at Dicetek LLC Overview Job Purpose: To prepare and execute comprehensive test plans and test cases, collaborating closely with both the QA team and project teams. To maintain the quality and reliability of custom-built applications on the Oracle Fusion PaaS layer, starting with the Financials module and extending to HCM and Procurement. Additionally, to...

A leading collections service provider in Dubai is looking for a Collections Call Center Trainer and Quality Analyst. This role involves developing training programs, monitoring call quality, and ensuring compliance with regulations. The ideal candidate has at least 5 years of experience in collections and training, strong analytical skills, and excellent communication abilities. Opportunities...

A leading global financial services company is seeking a Credit Risk Analyst II in Dubai. The role involves data quality support for global contracts, compliance with policies, and risk assessment. Candidates should have a Bachelor’s degree and 0-2 years of relevant experience. Strong analytical skills and attention to detail are required. This position is full-time with a focus on critical...

Established in 1836, Acino is a pharmaceutical company headquartered in Zurich, with a clear focus on selected markets in the Middle East, Africa, the CIS Region and Latin America. With over 3,000 people across 90 countries, we deliver quality pharmaceuticals to promote affordable healthcare in these emerging markets and leverage our high-quality pharmaceutical manufacturing capabilities and...

Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join to apply for the Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Essential Functions / Core Responsibilities - Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. - Reports results of evaluations to appropriate...

A leading data analytics firm is seeking an attentive Analyst with strong Python skills to support Quantitative Researchers. The role focuses on ensuring data quality, developing internal tools, and assisting in research tasks. Ideal candidates enjoy structured workflows and intellectually engaging work. A background in STEM is preferred, and no finance experience is required. This role offers a...

Job TitleQuality Analyst - Contact Center ( Bilingual - English/ Arabic )Job DescriptionAs a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer’s experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses, and compare it against...

- Develop, implement, and maintain quality assurance policies and procedures - Develop and execute test plans and test cases to ensure the highest quality products and services - Collaborate with development teams to identify and resolve quality issues - Stay up-to-date with the latest trends, tools, and techniques in quality assurance and make recommendations for improvements - Provide...

Join Amazons MENA Product team to drive data-driven improvements in customer return. This dual role you'll combine quality assurance testing with product analytics to enhance the returns journey for Amazon MENA customers. This role offers an opportunity to drive data-informed decisions while ensuring quality in our customer experience, combining analytical skills with practical quality assurance...

A leading property portal in Dubai is seeking an Operational Excellence Analyst. This role is pivotal in enhancing quality and performance across contact center operations. Responsibilities include quality assessments, designing scorecards, and analyzing customer interaction metrics. The ideal candidate will have a Bachelor's degree and 3-5 years in Quality Assurance or Customer Service...

Collections Call Center Trainer and Quality Analyst (on a Third party Visa sponsorship and payroll) Job Summary: We are seeking an experienced and dynamic professional to join our Collections Business Unit as a Collections Call Center Trainer and Quality Analyst. This role you will be responsible for developing and delivering comprehensive training programs to our collections call centre staff...

A major e-commerce company in Dubai seeks a Transportation Quality Specialist to enhance last-mile transportation services. This role focuses on auditing processes, preventing outages, and delivering data-driven insights. Candidates should be fluent in Arabic and possess a bachelor’s degree in a related field. Responsibilities include performing audits, analyzing performance metrics, and...