A prestigious semi-government entity in Dubai is seeking an experienced Manager in Customer Complaint Management to lead complaint resolution efforts. This role focuses on enhancing customer satisfaction and driving continuous service improvements. Candidates must possess a Bachelor's degree in Business and 4-6 years of relevant experience, along with strong communication and analytical skills....
A leading bank in the UAE is seeking a Senior Service Associate to manage and resolve escalated customer complaints effectively. The role involves conducting thorough root cause analysis, ensuring adherence to consumer protection regulations, and maintaining high service quality across all customer touch points. Candidates should have 3-5 years of experience in customer service within banking and...
A leading banking institution is seeking a dedicated customer service representative to manage issues and complaints related to products and services. The role involves clarifying customer complaints, resolving service problems, and maintaining accurate customer records. Candidates should have a commitment to achieving service standards and satisfaction scores while ensuring compliance with...
A leading financial institution in Abu Dhabi is seeking a dedicated individual to manage and enhance complaint management processes across the Group. The successful candidate will develop and implement strategies, lead a team of professionals, and ensure high standards in customer service. With a bachelor's degree and over 5 years of experience in banking or customer service, this role demands...
Customer Service Advisor - Arabic Speaker (Online Fashion) Job Description The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or...
A recruitment agency in the UAE is looking for a Digital Customer Experience (CX) Specialist to develop and implement strategies for enhancing digital customer interactions. The ideal candidate will have a Bachelor's degree in a relevant field and 2-4 years of experience in digital customer experience management. Responsibilities include optimizing digital channels, utilizing data analytics, and...
A government client seeks Complaint Handlers in Abu Dhabi with 6-10 years of experience in banking. Candidates will manage customer complaints on social media, ensuring timely resolutions and professional engagement. The role requires a Bachelor's degree and fluency in Arabic and English. This is an outsourced position that emphasizes teamwork and proactive communication. Interested applicants...
Responsibilities - Minimum 3 years of experience in Customer Service, Complaints or Quality management, preferably in banking industry. - Customer focused and resolution oriented without compromising the bank’s interest. - Strong communications skills with good language command (oral and written) in Arabic and English languages. - Strong knowledge in Banking Products, systems, and...
Job Code: JPC-4721- (EMIRATIZATION - UAE NATIONAL ONLY) Position: Complaints Handler – Licensed Financial Institutions (LFI) Location: Abu Dhabi Qualification: Bachelor’s Degree Experience Required: 2-4 relevant Years Language Proficiency: Bilingual (Arabic & English) Core Responsibilities - Review unresolved consumer and small business complaints referred from Licensed Financial...
Overview JOB PURPOSE: To deliver a high quality comprehensive and consistent approach to dealing with complaints and dissatisfied customers across the Group. - To proactively contribute to identifying continuous improvement initiatives developing business intelligence to identify changes and solutions which improve the resolution of complaints across the Group on a day-to-day basis for our...
A leading financial institution in Abu Dhabi is seeking a dedicated individual to manage customer service issues and complaints effectively. The role involves resolving product or service problems, ensuring adherence to policies, and maintaining customer records. Achieving targets related to service standards and customer satisfaction is essential. Ideal candidates should demonstrate flexibility,...
We are seeking an experienced Manager Customer Complaint Management in Dubai to lead complex complaint resolution, enhance customer satisfaction, and drive continuous service improvements for our prestigious semi government entity. Key Responsibilities - Manage and resolve customer complaints end-to-end, ensuring timely and effective solutions. - Analyze recurring issues, identify root...
A leading bank in the UAE is seeking a Senior Service Associate to manage and resolve escalated customer complaints effectively. The role involves conducting thorough root cause analysis, ensuring adherence to consumer protection regulations, and maintaining high service quality across all customer touch points. Candidates should have 3-5 years of experience in customer service within banking and...
Customer Service Advisor - Arabic Speaker (Online Fashion)Job DescriptionThe Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.ESSENTIAL...
A social media management firm in Abu Dhabi is seeking a professional to monitor customer complaints across social platforms. The role involves engaging with customers directly, resolving inquiries, and collaborating with various teams to enhance service delivery. Candidates should be adept at tracking metrics and improving processes, ensuring the brand's voice is maintained throughout...
- Handle customer service issues, complaints/grievances with respect to product, service, billing of FAB and any other category - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Ensure...
A major banking institution in Abu Dhabi is seeking an experienced professional to manage customer complaints and enhance service quality. The role requires a Bachelor's degree, a minimum of 5 years in banking, and strong communication and interpersonal skills. Key responsibilities include addressing complex escalated complaints, promoting continuous improvement, and contributing to the bank's...
Overview JPC - 4363 - Complaint Handlers Location: Abu Dhabi Experience: 6-10 years (Banking) Position: Outsourced Client: Government Qualification: Bachelor’s Degree Languages: Arabic & English Core Responsibilities - Managing Complaints Monitor customer complaints and inquiries on social media platforms like Facebook, Twitter, Instagram, and LinkedIn. - Respond to complaints in a...
To serve customers by providing product and service information; resolving Complaints with utmost Customer Satisfaction and proper evidence on closure / satisfactory ensure and maintain immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit...
Specific Job Accountability - Handle customer service issues, complaints/grievances with respect to product, service, billing of FAB and any other category - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure...