Polytech is a trusted Microsoft consulting partner, dedicated to delivering innovative cloud solutions that drive digital transformation for businesses. With expertise in Microsoft 365, Azure, Dynamics 365, and Power Platform, we help organizations modernize IT infrastructure, enhance productivity, and ensure robust cybersecurity measures. Offering services such as cloud migration, identity and...
A leading firm in the UAE is seeking a dedicated Service Desk Engineer to ensure timely incident resolution and provide solution-based support for technical requests. The ideal candidate should possess a Bachelor's degree in Computer Science or related field and have 3-5 years of IT service or technical support experience. Familiarity with ITIL principles and ITSM tools is essential. This...
A healthcare provider in Abu Dhabi is seeking an ICT Support Specialist to provide first line support and resolve technical issues. The ideal candidate will have a Bachelor's degree in Computer Science or ICT, at least 3 years of experience in ICT support, and strong problem-solving skills. Responsibilities include managing service desk requests, maintaining service records, and collaborating on...
Overview Are you the calm, quick-thinking problem-solver who loves turning tech frustrations into smooth wins? We're a fast-growing, innovative organization in Dubai's dynamic business landscape, and we're looking for a Service Desk Analyst to join our IT team. If you're passionate about delivering outstanding support, troubleshooting with ease, and helping a diverse team stay productive, this...
A corporate services provider in Dubai is seeking a presentable, organized, and proactive Admin & Receptionist to manage front-desk operations and assist with daily administrative activities. The ideal candidate will have 1–3 years of experience, strong communication skills in English, and proficiency in MS Office. They will be responsible for welcoming clients, managing calls and emails, and...
The Service Desk Analyst acts as the first line of IT support across all business units, managing Level 1 support through multiple communication channels including inperson, email, and phone. The role focuses on handling common IT issues, documenting technical incidents, and coordinating escalation efforts for complex problems that fall outside Tier 1 scope. The analyst supports the overall...
JOB DESCRIPTION JOB TITLE: Service Desk Engineer JOB PURPOSE: L1 Support QUALIFICATION: Diploma in Technology B.E/B. Tech or Equivalent CERTIFICATIONS: CompTIA A or CompTIA N or any certificate from Microsoft EXPERIENCE: 2 years REPORTING TO: Service Delivery Manager RESPONSIBILITIES (INCLUDES ALL TASKS): - Responding to IT support tickets and inquiries via various channels such as email,...
A healthcare organization based in Abu Dhabi is seeking an ICT Support Team Lead to provide first line support through ICT service desk and onsite. The ideal candidate will have a Bachelor's degree in Computer Science or equivalent, ITIL v3 Foundations certification, and at least 3 years of relevant experience. Key responsibilities include leading technical issue resolution and ensuring effective...
A prominent hotel chain in Abu Dhabi is seeking dynamic Front Office professionals to enhance the guest experience through exceptional service. Responsibilities include welcoming guests, managing check-ins and check-outs, selling rooms, and maintaining operational integrity at the Guest Service Desk. Ideal candidates will have a solid grasp of hotel policies and teamwork skills. This is an...
Overview JOB DESCRIPTION JOB TITLE: Service Desk Engineer JOB PURPOSE: L1 Support QUALIFICATION: Diploma in Technology B.E/B. Tech or Equivalent CERTIFICATIONS: CompTIA A or CompTIA N or any certificate from Microsoft EXPERIENCE: 2 years REPORTING TO: Service Delivery Manager Responsibilities - Responding to IT support tickets and inquiries via various channels such as email phone or...
A luxury hospitality company in the United Arab Emirates is seeking an Assistant Front Desk Manager to join their team. The ideal candidate will have proven experience in a luxury or upscale environment, demonstrating strong leadership and guest-focused service skills. Responsibilities include managing guest profiles, coordinating with departments to ensure a seamless guest experience, and...
A leading technology company in Abu Dhabi is seeking a Help Desk Coordinator to provide technical support to clients, ensuring smooth operations and exceptional customer service. Responsibilities include troubleshooting inquiries, monitoring ticketing systems, and collaborating with teams to resolve issues. Ideal candidates should have strong problem-solving skills, prior help desk experience,...
A healthcare provider in Abu Dhabi is looking for an ICT Support Specialist to provide first line technical support via the service desk. Responsibilities include identifying requests, resolving issues, and maintaining service records. Candidates must have 3 years of experience in ICT support and hold a relevant degree along with ITIL v3 certification. Strong problem-solving and communication...
A leading hotel chain in Dubai is seeking an Entry-Level Management professional to assist in the successful completion of daily shift requirements. The role includes managing the front desk team, ensuring guest satisfaction, handling complaints, and training staff. A high school diploma or GED and two years of relevant experience are required. This position encourages interpersonal and...
A leading international hotel group in Dubai is looking for a Front Desk Agent to manage check-in and check-out processes while providing excellent customer service to guests. The ideal candidate should have at least 1-2 years of experience in a similar role, strong communication skills, and proficiency in hotel management software. Fluency in English is essential, and knowledge of Russian is...
A luxury hotel in Dubai is seeking a Front Desk Agent to join their Front Office team. The ideal candidate will have at least 2 years of experience in a 5-star hotel environment and a strong background in customer service. Responsibilities include welcoming guests, managing cash handling duties, and collaborating with various departments to ensure guest satisfaction. This role offers competitive...
A technology service provider in the United Arab Emirates seeks a skilled IT Service Desk / Field Service Engineer to provide on-site support. The ideal candidate should have 2-4 years of experience in IT support, strong knowledge of Windows and macOS, and excellent customer service skills. Responsibilities include diagnosing and troubleshooting technical issues, managing user accounts, and...
The Service Desk Engineers primary responsibility is to ensure the timely resolution of incidents and service requests that are raised by users or monitoring systems. They are responsible for handling all Level 1 support requests routing Level 2/3 requests to the appropriate departments ensuring that service levels are maintained and that business deadlines are met. Your responsibilities as a...
A technology company in Dubai seeks a skilled Service Desk Engineer for L1 support. The ideal candidate will have a diploma in technology, 2 years of experience, and excellent problem-solving skills. Responsibilities include managing IT tickets, assisting users, and providing training. Arabic speaking is mandatory. This role offers a dynamic work environment and opportunities to enhance IT...
A technology solutions provider in Dubai is seeking a Service Desk Engineer for L1 Support with 2 years of experience in IT assistance. The ideal candidate will respond to support tickets through various channels, manage technical issues, and provide exceptional service to users, including VIPs. Required qualifications include a diploma in technology and Arabic language proficiency, while...