Overview The Training Manager will lead the design delivery and continuous improvement of training programs for Arabic-speaking call center teams. This role ensures that agents are equipped with the skills, knowledge and service mindset required to deliver exceptional customer experiences. The ideal candidate is an Emirati national with strong facilitation skills, deep understanding of call...
Call Center Team Leader We are looking for a Call Center Team Leader to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met and maintain a high standard of customer interaction and satisfaction. The ideal candidate is a bilingual (Arabic and English) professional with...
The American University in the Emirates is searching for an excellent Call Center Operator who will address and resolve inquiries complaints and concerns ensuring high levels of satisfaction while maintaining the universitys reputation for excellent service. The role involves actively listening to students empathizing with their challenges and providing timely solutions. Salary Range: AED 4000...
We are looking for aCall Center Manager to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction. The ideal candidate is a professional with proven experience in managing contact center teams,...
Manages the day-to-day operations of the American Hospital Dubai's Medical Imaging - Call Centre Department. Oversees the scheduling of imaging appointments, responds to patient and physician inquiries, coordinates pre-authorisations, and ensures timely communication. Ensures that the call centre team delivers a high standard of service that aligns with American Hospital Dubai’s mission and...
Job Summary (List Format) NOC & Call Center Manager - Lead and manage both 24 7 Network Operations Center (NOC) and customer-facing Call Center operations. - Ensure continuous IT service uptime and high-quality end-user support. - Oversee infrastructure network and cloud monitoring as well as customer service/helpdesk functions. - Define track and report on KPIs such as MTTR SLA uptime Average...
Job Description About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre,...
Overview Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures. Responsibilities - Answer inbound calls...
Call Center Agent Russian or Arabic Speaker Qualifications: - Fluency in Russian or Arabic (depending on the role). - Prior experience in a call center or customer service role preferred. - Excellent communication and interpersonal skills. - Ability to work under pressure and handle multiple calls. - Good computer literacy. Company Industry - Medical - Medical Devices Department / Functional...
Overview Job Description As a Call Center Agent, you will be the first point of contact for our clients, providing excellent customer service and support. Your role is pivotal in creating a positive impression of our company and ensuring customer satisfaction. You will handle a variety of calls, addressing customer inquiries, resolving issues, and providing information about our products and...
Overview The Call Center Team Lead in the automotive industry is responsible for overseeing the daily operations of a customer service team, ensuring high levels of customer satisfaction, and aligning team performance with company goals. The role involves managing a team of customer service representatives (CSRs) handling inquiries, service requests, and complaints related to purchase and sale...
Contact Number / Email Email: info.hatteng.llc(at)gmail(dot)com Education Level High school - Secondary School Experience Level Entry level Employment Type Full-time Customer Service And Call Center Customer Service And Call Center We are hiring an Asian Customer Service Representative and Asian Call Center to manage customer queries and complaints. - Maintaining a positive, empathetic and...
We are hiring Call Center Sales Agent with experience in the aesthetic or beauty industry to join our growing team. The ideal candidate is confident on the phone, skilled in sales conversion, and able to communicate fluently in multiple languages while delivering an excellent client experience. You will handle inbound and outbound calls, consult potential clients about aesthetic services, and...
Company Description Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your...
About the Role: Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management. The ideal candidate will have prior experience in handling community or resident-related inquiries, and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service. This role is perfect...
An education organization in Dubai is seeking enthusiastic customer-oriented individuals for a call center position. Responsibilities include handling inbound and outbound calls, assisting families with inquiries about admissions, and ensuring satisfaction. A Bachelor's degree is mandatory, and prior customer service experience is advantageous. Candidates should possess excellent communication...
A medical facility is looking for a Call Center Agent who speaks either Russian or Arabic. The ideal candidate will have prior experience in a call center or customer service environment, possess excellent communication and interpersonal skills, and be able to work under pressure. This role is crucial in providing helpdesk support and delivering outstanding service to clients. Candidates must...
A leading recruitment platform in Abu Dhabi is seeking a Call Center Agent to provide exceptional customer service. In this full-time role, you will handle customer inquiries and complaints, ensuring satisfaction while maintaining detailed records. The ideal candidate will have strong phone handling skills, experience in customer service, and a high school diploma. If you are passionate about...
Oversees the day-to-day operations of the hospital’s call center, ensuring all patient interactions are handled confidentially, efficiently, and in line with hospital standards. Supervises and develops call center staff, monitors service quality, and drives operational performance to meet established targets. Fosters a culture of teamwork and respect for diversity, ensures adherence to hospital...
A leading automotive company in Dubai is looking for a Call Center Team Lead to oversee operations in the customer service department. The successful candidate will manage a team of customer service representatives, ensure high levels of customer satisfaction, and implement effective processes for service delivery. This role requires strong leadership skills, knowledge of the automotive industry,...