Overview The Training Manager will lead the design delivery and continuous improvement of training programs for Arabic-speaking call center teams. This role ensures that agents are equipped with the skills, knowledge and service mindset required to deliver exceptional customer experiences. The ideal candidate is an Emirati national with strong facilitation skills, deep understanding of call...
About the Role: Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management. The ideal candidate will have prior experience in handling community or resident-related inquiries, and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service. This role is perfect...
A leading beauty studio in Dubai is seeking a Call Center Manager to oversee day-to-day operations and lead a team focused on high customer satisfaction. The ideal candidate will have over 5 years of management experience in a call center setting and must be fluent in Arabic. This role offers a competitive salary and the opportunity to develop professionally. Join a dynamic team in a...
Super Bytes is seeking a highly motivated and experienced Call Center Manager to join our growing team in Dubai United Arab Emirates. This is a full-time position offering a competitive salary ranging from 4000 AED to 6000 AED. As Call Center Manager you will be responsible for overseeing the daily operations of our call center ensuring high-quality customer service and driving team performance...
We are looking for aCall Center Manager to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction. The ideal candidate is a professional with proven experience in managing contact center teams,...
Manages the day-to-day operations of the American Hospital Dubai's Medical Imaging - Call Centre Department. Oversees the scheduling of imaging appointments, responds to patient and physician inquiries, coordinates pre-authorisations, and ensures timely communication. Ensures that the call centre team delivers a high standard of service that aligns with American Hospital Dubai’s mission and...
Business Development Manager – BPO & Call Center Division Job Title: Business Development Manager – BPO & Call Center Division Location: Dubai, UAE Employment Type: Full-Time About the Role We are seeking a high-performing Business Development Manager to take full responsibility for driving sales and business growth across our BPO and Call Center division. The ideal candidate must have...
Job Summary (List Format) NOC & Call Center Manager - Lead and manage both 24 7 Network Operations Center (NOC) and customer-facing Call Center operations. - Ensure continuous IT service uptime and high-quality end-user support. - Oversee infrastructure network and cloud monitoring as well as customer service/helpdesk functions. - Define track and report on KPIs such as MTTR SLA uptime Average...
A leading healthcare facility in Dubai is seeking a dynamic Call Centre Manager to lead its patient contact centre operations. This pivotal role aims to ensure excellent communication between patients and services, driving operational efficiency and team performance. The ideal candidate should have significant experience in call center management within healthcare, complemented by strong...
A leading contact centre in Dubai is seeking an experienced Call Centre Manager to oversee inbound and outbound operations. The role requires strong leadership skills and a focus on delivering exceptional customer experiences. Responsibilities include managing a high-performing team, driving sales through outbound activities, maintaining quality standards, and implementing process improvements....
A global fitness solutions company is seeking a Technical Call Center Specialist in Dubai. The role requires 1-2 years of experience in a call center or customer service environment, strong communication and active listening skills, and familiarity with CRM systems. Responsibilities include resolving client issues promptly, managing customer feedback, and ensuring customer satisfaction. A...
Company Description Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your...
A dynamic startup in Dubai is seeking a motivated Business Operations Manager to support daily call center operations and enhance team performance. The ideal candidate will possess a startup mentality, be execution-focused, and have proven experience in high-volume environments. Responsibilities include overseeing call center operations, monitoring KPIs, and resolving operational issues swiftly....
A leading healthcare organization in Dubai is seeking a Call Center Executive to manage inbound and outbound calls efficiently. The candidate should have a Bachelor’s Degree, preferably in a Medical or Healthcare field, and 2-3 years of relevant experience. Responsibilities include handling customer inquiries, upselling services, and maintaining accurate call logs. Achieving performance targets...
Description Role: Call Center Agent Location: Abu Dhabi ROLE PURPOSE - To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. These are the main responsibilities of this role - Handle inbound & outbound calls according to procedures guidelines and schedules set by organization call center. - Proactively offer customer to...
A customer service company in Dubai is seeking a Call Center Manager to lead operations. Responsibilities include supervising day-to-day activities, ensuring service excellence, and analyzing metrics for performance enhancement. The ideal candidate has 3–5 years' experience in a call center, fluency in Arabic and English, and strong leadership skills. Benefits include a competitive salary of...
We are looking for an experienced Call Centre Manager to lead and manage our inbound and outbound contact centre operations. The role will focus on delivering exceptional customer experience, driving sales through outbound activities, optimizing processes, and leading a high‑performing team. Key Responsibilities Operations Management - Oversee daily inbound and outbound call centre...
Technical Call Center Specialist - Arabic Speaker Location: Dubai, DU, AE Function/Branch: Others Type of contract: Permanent Employee Our Company Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity,...
A prominent training organization in Dubai is seeking a Training Manager to lead the development and delivery of training programs for Arabic-speaking call center teams. The ideal candidate must be an Emirati national with robust facilitation skills and deep call center operational knowledge. Responsibilities include assessing training needs, creating impactful learning materials, and coaching...
An established industry player is seeking a dedicated Call Center Agent for Community Management. This role is ideal for empathetic candidates with a knack for customer service, especially those experienced in community-driven environments. You will be at the forefront of ensuring a positive experience for residents by addressing inquiries, managing service requests, and collaborating with...